At Mariton Containers Depot, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely satisfied with your shipping container or cabin purchase, we’re here to help with our Return and Refunds Policy.
Return Eligibility:
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Damaged or Defective Items: If the received item is damaged or defective, please contact us within 24 hours of delivery to initiate the return process.
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Incorrect Item Received: If you have received an incorrect item, please notify us within 48 hours of delivery.
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Change of Mind: If you change your mind about your purchase, you may initiate a return within 5 days of receiving the item.
Return Process:
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Contact our Customer Support: To initiate a return, please contact our customer support team at Sales@maritoncontainersdepot.com/+1(647) 492-2599 with your order details and reason for return. If applicable, provide photos of any damage or defects.
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Return Authorization: Our team will review your request and provide you with a Return Authorization (RA) number and instructions on how to proceed.
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Prepare the Item: Pack the item securely in its original packaging, including all accessories, manuals, and any promotional materials that were included. Attach the RA number clearly on the outside of the package.
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Shipping: You are responsible for arranging and covering the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the item.
Refunds Process:
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Inspection: Once we receive the returned item, our team will inspect it to verify its condition and eligibility for a refund.
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Refund Initiation: If the return is approved, we will initiate the refund process. Refunds will be made to the original payment method used during the purchase.
Refund Timeframe:
Refunds will be processed within 7 to 14 business days after the returned item is received and inspected. The exact timing of the refund appearing in your account may vary depending on your payment method and financial institution.
Non-Refundable Items:
Certain items are not eligible for return or refund, including:
- Items damaged due to misuse, neglect, or improper handling.
- Customized or modified containers as per your request.
Cancellation:
Orders can be cancelled within 24 hours of purchase. If you wish to cancel an order after this time frame, please contact our customer support, and we will assist you to the best of our ability.
Please note that this Return and Refunds Policy applies to purchases made directly through our website. If you purchased our products from a third-party retailer, their respective return and refund policies will apply.
For any further assistance or inquiries regarding returns and refunds, please don’t hesitate to contact our customer support team.
Mariton Containers Depot reserves the right to amend this policy at any time. It’s recommended to review this policy periodically for any updates.Sales@maritoncontainersdepot.com